| Q. |
WHERE CAN I BUY WERNER CLIMBING PRODUCTS? |
| A. |
A retailer near you can be found by using the “Where to Buy” locator off the Products page. Pricing can be provided by the dealer of your choice. |
| Q. |
WHERE CAN I PURCHASE REPLACEMENT PARTS FOR MY WERNER LADDER? |
| A. |
Werner Co. offers replacement parts for products manufactured by Werner Co. only. Please contact Customer Service at 888-523-3370. When ordering replacement parts, you will need to provide the Werner Co. Model Number and a description of the part you need. |
| Q. |
CAN I OBTAIN PARTS FOR MY KELLER LADDER? |
| A. |
Replacement Parts for Keller Ladders purchased after the year 2000 are available by contacting Customer Service at 888-523-3370. |
| Q. |
CAN I PURCHASE A REPLACEMENT SECTION FOR MY EXTENSION LADDER? |
| A. |
For safety reasons, Werner Co. does not offer replacement of the individual sections of an extension ladder. |
| Q. |
HOW CAN I REPAIR MY DAMAGED LADDER OR DOES WERNER CO. OFFER A LADDER REPAIR SERVICE? |
| A. |
Werner Co. does not recommend repairing a damaged ladder and does not offer a repair service through the company. |
| Q. |
DO YOU OFFER A WARRANTY ON YOUR LADDERS? |
| A. |
Werner Co. does not have a written warranty on their products. However, we do stand behind the quality of our products. |
| Q. |
WHY ARE PAIL SHELVES NOT ON ALL FIBERGLASS LADDERS? |
| A. |
The unique design of our multifunctional top eliminates the needs for pail shelves in most cases. However, there are a limited number of models available with pail shelves. Pail shelves are also available as an accessory. Refer to the Products page for more detail. |
| Q. |
HOW CAN I FIND INFORMATION ABOUT MY REBATE? |
| A. |
By clicking on the following link, you will be able to e-mail Werner Co. questions about your current rebate.
Click Here to email Werner
|
| Q. |
DO YOU OFFER CUSTOM ATTIC LADDERS WITH VARIOUS ROUGH OPENINGS? |
| A. |
While Werner Co. offers a large selection of attic ladders in various lengths and material, they are designed to fit standard rough openings of: 22-1/2“ x 54”, 25” x 54”, 25” x 66”& 30 -1/2 ” x 54”. |
